LimousineTerms and Conditions
1. DragonPass Limousine service is now available in more than 50 cities in Greater China:
- Beijing, Changchun, Changsha, Chengdu, Changzhou, Dalian, Fuzhou, Guangzhou, Guilin,
Harbin, Hangzhou,
- Liuzhou, Nanning, Sanya, Shanghai, Shenzhen, Shenyang, Tianjin, Wuhan, Xi'an, Xiamen,
- Zhengzhou, Chongqing, Ningbo, Nanchang, Qingdao, Taiyuan, Yancheng, Wuxi, Nanjing, Jinan,
- Lijiang, Kunming, Tengchong, Yantai, Hohhot, Xishuangbanna, Lanzhou, Wenzhou,
- Shijiazhuang, Xining, Zhuhai, Yinchuan, Hefei, Urumqi, Guiyang,
- Suzhou, Haikou, Xuzhou, Lhasa, Hongkong, Macau, Taiwan (Taoyuan, Taibei, Taizhong, Kaohsiung).
- 2. Please select your service reservation city, cardholders need to provide the following
details for service reservation: Guest Name, Contact Number, Total Guest No., Served City,
Date, Route (to/from airport/high-speed railway station), Requested Car Type, Meeting Location
and Time, Flight No. or Train No..
- 3. For cancellation: A minimum of 24 hours' advance notice should be given for cancellation.
Any late notice for cancellation is not acceptable. Please call DragonPass Hotline: 4008821111
(overseas: +86-20-3231-1919) to make the cancellation.
- 4. For amendment: A minimum of 24 hours' advance notice (Oversea Service) should be given for
amendment. Any late notice for amendment is not acceptable. Amendment is only for the order
that price doesn't change. If the amendment asks limo service at night, changing type of limo
service or extra pick-up/drop off points, cardholders need to call DragonPass Hotline to cancel
the order and then start a new booking on Limo service page specified by UnionPay.
- 5. Cardholder will receive service confirmation message via SMS in one business day after
successful payment and details for driver and plate number will be sent via SMS on the reserved
date for the service.
- 6. DragonPass provides the following car types of limousine services for cardholders to choose
from:
Comfort-oriented Limousine (capacity: 3 persons): Volkswagen Passat, Toyota Camry, Honda
Accord, etc.
Business Limousine (capacity: 5 persons): Buick GL8, Nissan Elgrand, etc.
Deluxe Limousine (capacity: 3 persons): Mercedes E series, Audi A6L, BMW 5 Series, etc.
Please check the limousine car type on service date; suppliers have the right to drive other
cars to replace (same as limousine service car type as cardholders order)
- 7. Limousine service refers to luxury transportation to/from airport/high-speed railway
station; however, routes couldn't beyond one city. Any extra pick-up/drop off points will cost
CNY 50 /each. Late notice for extra pick-up/drop off points will not be accepted. If
cardholders require limo service between 0:00am and 6:00am, extra CNY 100 will be charged.
- 8. Drivers shall arrive at the meeting location in advance to wait for the customer; the
waiting time is as following. For Pick-up Service, the waiting time will be 1 hour from
Estimated Time of Arrival (ETA). Waiting time wouldn't be accounted for force majeure. For
Drop-off Service, the waiting time will be 15 minutes after the scheduled time for the service.
Any late show-up from the customer, the service will be cancelled and the fee will not be
refunded.
- 9. For refunding: Fee will be totally refunded if cardholders notice cancellation 24 hours
before service date. Any late notice beyond 24 hours is not acceptable and service will be
charged as normal.
- 10. Program and services are only valid under this terms and conditions, and redeem by cash or
any transfer is not allowed.
- 11. Cardholders could leave an email address to require invoice. DragonPass will send the
service invoice to the appointed email address within 5 business days.